Notes from the practice.

Short, plain-spoken notes on where businesses lose hours and how they get them back. New notes are written when the work produces them, not on a calendar.

• Where five hours a week actually hide in a CPA firm.

  The five places every firm loses unbillable time: documents, the inbox, meeting notes, intake, and “just checking in.”

• What a $999 prescription actually looks like.

  The actual deliverable, redacted: findings, costs, setup times, what was not prescribed, and the 4-day quick-start.

• Client Zero.

  Before the practice had a client, it had me: three businesses, one seventy-year-old strategist, and well-chosen tools.